Confirm Availability of Funds to Pay Out

How much money do I have available?

Use these reports to help determine your account balances:

The SSR Dynamic Payout Wallet Projected Available Balance Report provides the current balance in various PayFac accounts. This report includes all submitted instructions received and accepted based upon the As Of Date field, even though the delivery of some instructions may not have occurred at the time of the report. By including Funding Instructions that we have queued for delivery, the report gives an accurate account of the funds available for additional Funding Instructions in your Settlement and Reserve accounts. Worldpay produces the report daily, each hour between 4:00 AM ET and 9:00 PM ET, Monday through Friday.

The iQ Dynamic Payout Dashboard (as shown below) provides account balances and detailed information on the funding instructions and activities for each account type (Settlement, Reserve, and American Express-Conveyed, as well as your own Operating account) to assist you with reconciliation. The Projected Available Balance field includes the amount of funds that you can issue funding instructions against (per the ‘as-of’ date and time shown). The Projected Available Balance is the sum of the Actual Balance + Pending Funding Instruction Credits - Pending Funding Instruction Debits - Held Funding Instructions +/- Pending Net Settled Sales. The current day’s data in the Dynamic Payout Dashboard changes frequently throughout the day due to the receipt of the various transaction data files.

For Canadian Dynamic Payout clients, settled transactions accumulate in an FBO account owned by Peoples Bank of Canada. iQ does not display Reserve and American Express information in the reporting for Canadian clients.

Tracing the Receipt of Funds

To determine if funds from a particular transaction settled to your FBO Settlement Account, use exported data from the Dynamic Payout Dashboard. Select the desired FBO Settlement Account and click the CSV export icon () next to the instruction count for the activity that applies to the transaction (as shown in the figure below).

When applicable, you can also export a transaction-level report containing the Payment IDs of the Held Instructions and their current review status (Approved or Declined) by clicking the CSV export icon next to the amount in the Held Instruction field. For more information on this report and held instructions, see the Dynamic Payout Dashboard section in the iQ Reporting and Analytics User Guide.

In the exported file, you can locate the transaction using the Payment ID, as well as the associated Payment Reference number if FIS Compliance sends you a Request for Information (RFI). RFIs are only sent for held instructions where FIS Compliance requires more detailed information on the payee due to sanction screening.

iQ Dynamic Payout Dashboard

About Held Funding Instructions

If an instruction is initially held after an FIS Compliance review, it is either released to be fully processed, or continued to be held with the funds while more research is completed. If the instruction is released by FIS Compliance, and is a FastAccess Funding instruction (FIFA), then it is processed in the normal manner via the debit rails on Worldpay Core/RAFT platform. The Issuer either approves or declines the instruction causing an update to the current status of the held instruction in reporting.

For declined FIFA transactions, the iQ Instruction Detail page includes the final response code. Clients only receive the original response/status via the cnpAPI response.

If the held instruction is an ACH-based instruction that was released by FIS Compliance, the instruction is processed as normal (overnight in ACH files) for settlement, or possibly rejected by the RDFI. This is reported next day or days after in your SSR reporting and in the iQ Dynamic Payout Dashboard.

If you are using FastAccess Funding, do not send another instruction for the same customer if the Dynamic Payout client receives a 'held' response. The duplicate instruction cannot be discarded by RNPLLC or Worldpay, and they (the client) would have to rectify the issue themselves.

Manual Adjustments

Manual adjustments are performed when we receive an unidentified funding instruction that is returned due to lateness (the time between the original ACH instruction and the return/reject by the RDFI). When that happens, the item won’t be on your daily Dynamic Payout Funding Reject Report by ACH Return Date SSR Report, and is denoted with '(M)' under their corresponding category in the iQ Dynamic Payout Dashboard report. For example, a manually-adjusted ACH exception is marked as: ACH Exception (M). These ACH returns are credited back to your FBO Settlement Account balance.

Note on Discarded Batches and Void Transactions

U.S. only; void transactions are not applicable for Canadian Dynamic Payout merchants.

You can use the Funding Instruction Void transaction type to void/remove a designated instruction from a submitted batch of instructions provided the following conditions are met:

• Submit the Funding Instruction Void transaction prior to your cut-off time.

• You must submit the funding instruction void in a Funding Instruction Batch the same day as the funding instruction you wish to void, or in the case of same day funding, before the intra-day cut-off times. This rule also applies to weekends.

  For example, if your cut-off time is 6:00 PM and you submit a batch of funding instructions at 2:00 PM, you have until 6:00 PM to submit <fundingInstructionVoid> transaction(s) to remove one or more of the submitted funding instructions submitted in the original batch. If you are using Same Day Funding, you must submit a void prior to the first 11:00 AM ET cut-off. If you miss the 11:00 AM ET cut-off for the file being processed, or submit the instruction(s) after 11:00 AM ET and before 12:30 PM ET, you can still submit the Void instruction prior to 12:30 PM ET, the final cut-off time.

If you are coded to earlier versions, contact eCommerce Technical Support and provide the Session ID and/or batch ID for the batch to be voided/discarded.

• If you request that we discard a previously-submitted batch of funding instructions, you must wait 30 minutes to introduce a new batch to ensure that the available balance in the FBO Settlement Account is up to date. The system adjusts the available balance information every 15-30 minutes; if there is not a sufficient balance to cover the transactions, the system declines the batch. Therefore, by waiting 30 minutes, you ensure that the available balance is up-to-date.

Construct Funding Instructions